GENERAL VEHICLE RENTAL CONDITIONS – VIASTRO DOO
📍 Address: Danila Lekića Španca 31, Novi Beograd
📉 Tax ID: 114961759 | Company ID: 22096737
📧 Email: office@viastro.rs | 📞 Tel: 069/656-555

1. GENERAL PROVISIONS AND DEFINITIONS

The General Vehicle Rental Conditions form an integral part of every Vehicle Rental Agreement concluded with the company VIASTRO DOO BELGRADE-NOVI BEOGRAD.

The User was presented with the provisions of the General Conditions at the time of signing the vehicle rental agreement. The User is also informed that they can reacquaint themselves with the content at any time via the Lessor's website https://viastro.rs/en/rental-conditions; By signing the Vehicle Rental Agreement, the User confirms that they have read all the provisions of the General Vehicle Rental Conditions, understood their content, and fully accepts them, bearing in mind that they form an integral part of each individual vehicle rental agreement.

The Vehicle Rental Agreement is governed by the positive regulations of the Republic of Serbia, and their subsidiary application is agreed upon for all rights and obligations not regulated by them, provided they are applicable to specific cases. Regarding all disputed issues that may arise from the Agreement and the General Conditions, the jurisdiction of the locally and materially competent court in Belgrade is agreed upon.

The Lessor and the User shall endeavor to resolve all disputed issues primarily through amicable out-of-court means.

By signing the agreement, the User confirms that they have read the provisions of the General Conditions, understood their content, and agrees to their application as an integral part of the Agreement.

The Lessor reserves the right to amend the General Vehicle Rental Conditions with the obligation to publish them in advance on the website, effective 30 days from the date of publication, for the timely familiarization of the User with the content of the changes.

2. MEANING OF SOME TERMS IN THE GENERAL TERMS AND CONDITIONS

''Lessor'' – the company Viastro doo Belgrade, with its registered office at Danila Lekića Španca St. No. 31, Belgrade-Novi Beograd, company ID: 22096737, Tax ID: 114961759;

''Lessee'' – any natural or legal person who rents the vehicle, or in whose name the vehicle is rented;

''Agreement'' – the Rental Agreement signed upon vehicle pickup, which grants the use of the vehicle, defining the rights and obligations of the contracting parties in accordance with the contractual provisions and the General Rental Conditions, such as, for example, vehicle pickup and return, coverage, equipment package and services included in the price, and the method of payment. The Agreement also contains, among other things, data on the vehicle's mileage, damages, and any deficiencies in the vehicle, and other rights and obligations that both contracting parties fully accept with their signatures. The vehicle condition sketch at the time of rental and these General Conditions are considered an integral part of the Vehicle Rental Agreement as its annex;

''Driver/Additional Driver'' – is the natural person listed in the Agreement as the ''User'' who signs the Rental Agreement and takes over the vehicle, and who is responsible for complying with all provisions of the Agreement and General Conditions;

''User'' – Lessee, Driver, and Additional Driver in the further text of the General Rental Conditions are referred to by one word – User.

''Vehicle'' is the subject of the rental under the Agreement, whose details are listed in the Agreement.

3. CONDITIONS AND RULES FOR VEHICLE USE

The Lessor provides the User with a Vehicle that is technically sound, clean, and with a full tank, with the agreed accompanying equipment and documentation, which the User confirms by signing the Agreement. The person who, on behalf of the User, takes over the vehicle and signs the Agreement, if authorized to do so, guarantees and is liable to the Lessor, jointly and severally with the User, for the observance and fulfillment of all contractual obligations. By signing the Agreement, the User guarantees to the Lessor that they meet the general conditions for operating a motor vehicle and possess all relevant documents in accordance with the applicable laws and by-laws of the Republic of Serbia. When signing the agreement, the User is obliged to present their personal documents to the Lessor for inspection, copies of which will form an integral part of the Agreement as an annex.

The User is obliged to care for the regular technical soundness of the vehicle and to monitor parameters such as coolant level, oil, other fluids, tire pressure, etc. In case of notifications from the instrument panel or other vehicle signals, or if the User believes there are other reasons for service or regular maintenance, the User must contact the Lessor to perform the necessary actions. In case of damage to the vehicle due to non-compliance with these provisions, the User will be obliged to compensate the damage thus caused and any lost profit of the Lessor for the period of inability to rent out the vehicle due to violation of these provisions of the General Conditions.

The User is expressly prohibited from using the vehicle for the following purposes: racing, off-road driving, towing other vehicles or trailers, driving school, transport of hazardous materials, professional passenger transport, driving under the influence of alcohol, narcotics, and other legally prohibited psychoactive substances and/or any other illegal activities.

The User is obliged to care for the vehicle's functionality and safety with an appropriate degree of attention (that of a good householder or a good businessman, depending on which legal standard applies to the specific case). It is forbidden to leave the vehicle unlocked, with windows down, or otherwise unsecured, or with the keys in the ignition.

The User is obliged, upon returning the vehicle, to return it to the Lessor's address from which the vehicle was taken. The vehicle must be clean, both externally and internally, before return, and the fuel tank must be full. If these obligations are not fulfilled by the User, the Lessor has the right to charge for washing and/or refueling services according to the current price list.

The User may use the vehicle for driving within the Republic of Serbia, while crossing the border and driving in the following countries is only permitted with the prior written consent of the Lessor: European Union countries, Montenegro, Bosnia and Herzegovina, North Macedonia. Crossing the border and driving to other countries is prohibited. Additionally, the User is also prohibited from driving and crossing administrative crossings into the territory of AP Kosovo and Metohija;

The User is obliged to familiarize themselves with the user manual for each vehicle immediately upon taking it over. It is also important to adhere to all recommendations and instructions regarding the proper use of the vehicle to ensure its optimal functionality and avoid possible damage.

In the event of loss of the vehicle's factory warranty due to improper use by the User, i.e., use contrary to the rules and conditions of the factory warranty, the Lessor has the right to compensation for the full amount of damage suffered as a result of the User's actions described above.

The Lessor reserves the right to terminate the agreement at any time, without prior notice, and request the return of the rented Vehicle due to the User's breach of any of the general conditions.
4. DRIVER CONDITIONS FOR THE USER AND RENTAL LIMITATIONS

The minimum age of the User-driver for concluding the Rental Agreement is 21 years.

The User must hold a driver's license that has been valid for a minimum of full 2 years on the date of concluding the Rental Agreement.

In case of arranging the right for an Additional Driver of the rented vehicle, the same must be entered into the agreement and meet the same conditions as the User.

5. USE OF THE VEHICLE OUTSIDE THE BORDERS OF THE REPUBLIC OF SERBIA

Driving the vehicle outside the territory of the Republic of Serbia and crossing the border is permitted only with the prior written consent of the Lessor.

The User is obliged to bear all costs related to additional vehicle insurance and international documentation required in such a case. The specification of these costs is listed in the relevant section of the price list.

Violation of these provisions, i.e., the User acting without the written consent of the Lessor, constitutes a gross breach of the General Conditions and the Agreement, for which the Lessor has the right to terminate the agreement and claim compensation for any eventual damage suffered.

If the vehicle is used outside the territory of permitted countries, i.e., used for border crossing and driving in countries without the prior written consent of the Lessor, the User bears full responsibility for the entire amount of damage suffered by the Lessor as a consequence of such actions. If the Lessor exceptionally compensates for the damage resulting from the User's unauthorized actions, it acquires a right of recourse against the User, which, in addition to the amount of damage, includes the right of recourse for compensation of all accompanying costs that arise in such a case, including but not limited to potential court and attorney fees, costs of paid fines and tickets, administrative costs, and the like.

6. DOCUMENTATION AND LIABILITY

The User is obliged to keep the received vehicle documentation and all copies of the Vehicle keys received for the entire duration of the Agreement.

In case of loss of the vehicle registration certificate, keys, license plates, stickers, insurance policy, etc. – the User is obliged to pay the amount for the actions undertaken by the Lessor to eliminate the consequences according to the current price list. The current price list in these cases includes in the price the handling costs that arise (actual costs and costs of engaging the Lessor's employees to eliminate the consequences of the loss).

 

The Vehicle is mandatory photographed by the Lessor's employees upon pickup and return by the User, and these photographs will form an integral part of the documentation for the case and potential evidence in case of dispute resolution.

7. DEPOSIT AND PAYMENT

The User is obliged to provide a Deposit upon taking over the vehicle.

The Lessor has the right to use the Deposit amount to cover the following cases: damage compensation, refueling costs, cleaning costs, fine payment costs, costs of lost documentation or equipment.

The Lessor reserves the right to retain part or all of the deposit amount within 30 days of the end of the rental, for the purpose of additional checks and coverage of any unpaid fines by the User, for payment of insurance costs and/or other damage amounts that arose due to the User's actions and which may subsequently appear for payment. The Lessor reserves the right of recourse against the User even after the expiry of the 30-day period and the refund of the deposit, if the need arises to pay amounts for the User which in any case fall on their account.

8. INSURANCE AND DAMAGE COMPENSATION

All of the Lessor's vehicles are insured with a compulsory motor third-party liability insurance policy and a casco insurance policy with participation in the damage (franchise).

The basic casco insurance policy does not cover damage to: tires, rims, vehicle glass, chassis, undercarriage, interior, engine, clutch, and damage resulting from negligence or improper use by the User.

The damage is assessed exclusively by an authorized appraiser.

If a police report is not made for the damage incurred and/or the insurance event is not reported for reasons attributable to the User's fault, the entire amount of damage along with accompanying costs, due to the impossibility of collecting these amounts from insurance companies, fall solely and entirely on the User.

In the case of a traffic accident in which the User who is NOT at fault for the traffic accident participated, they WILL NOT BE OBLIGED to pay the participation amount in the damage if they timely provide the Lessor with the police report, data on other participants in the traffic accident, and if they used the vehicle in accordance with the Agreement and General Conditions.

In the case of a traffic accident in which the User IS at fault for the traffic accident, they undertake to pay the monetary amount of participation in the damage (franchise) in accordance with the valid casco insurance policy.

The minimum participation amount for an insurance event is 100 EUR + VAT, and the maximum is determined according to the insured value under the insurance policy.

The User is obliged to compensate the FULL amount of damage, i.e., the Lessor acquires the right of recourse against the User in the following cases:

1. Failure to report the insurance event/traffic accident to the police and/or the Lessor.
2. Failure to deliver the original keys and accompanying vehicle documentation in case of theft of the rented vehicle,
3. Driving under the influence of alcohol, and/or psychoactive substances and/or without a valid driver's license,
4. Use of the vehicle in cases prohibited by these General Conditions (e.g., racing, off-road, without permission to leave the country).

9. PROCEDURE IN CASE OF TRAFFIC ACCIDENT AND THEFT

In the event of a traffic accident involving the User and/or any other authorized or unauthorized person – the User is obliged to immediately notify the competent police service and the Lessor, and to provide a properly completed and certified police report.

In case of vehicle theft – the User is obliged to immediately notify the competent police service and the Lessor, and to deliver to the Lessor without delay the original keys and accompanying documentation for the vehicle. Breach of these provisions constitutes gross violations of the General Conditions for which the Lessor has the right to claim the entire amount of damage thus caused from the User.

10. EQUIPMENT AND INTERIOR

All additional equipment for the rented vehicle (GPS, child seats, chains, etc.) must be returned undamaged together with the vehicle upon termination of the agreement.

In case of loss or damage to additional equipment that can be attributed to the User's fault or arose due to circumstances falling on the User's account, the Lessor has the right to charge the User for their cost according to the current price list.

Smoking in the vehicle is prohibited, as is any behavior during the use of the vehicle that may cause severe damage to the interior (stains, odors). In case of violation of these provisions, the Lessor has the right to charge the User for deep cleaning services according to the current price list.

11. DELAY AND RETURN

Delay up to 30 minutes: The Lessor will tolerate a maximum delay in returning the vehicle after the termination of the Agreement of up to 30 minutes.

Delay over 30 minutes: In case of delay in returning the vehicle after the termination of the Agreement of over 30 minutes, it will be considered that the User has extended the rental of the Vehicle for one additional rental day under the same conditions as previously agreed.

The User is obliged to return the Vehicle to the location from which it was taken, or to another location but only with the mandatory prior written agreement on the change of location. Written agreement within the meaning of this article also includes the exchange of messages via electronic means of communication.

12. CANCELLATION OF RESERVATION

Cancellation up to 48h before rental start – The User can cancel the vehicle reservation no later than 48 hours before the start of the vehicle rental without incurring additional obligations and/or costs.

Cancellation less than 48h – If the User cancels the vehicle reservation within a period shorter than 48 hours before the start of the rental, they are obliged to pay the Lessor an amount of 30% of the total rental amount.

Cancellation less than 24h – If the User cancels the vehicle reservation within a period shorter than 24 hours before the start of the rental, they are obliged to pay the Lessor an amount of 50% of the total rental amount.

No-show – In case the User does not appear at the agreed vehicle handover time, they are obliged to pay the Lessor compensation in the amount of 100% of the rental amount.

13. PERSONAL DATA PROTECTION

The User's personal data is used exclusively for processing the rental in accordance with the Personal Data Protection Law.

By signing the agreement, the User has given consent and has familiarized themselves with the Notice on Personal Data Processing by the Lessor (as the Controller) and is also agreeable to it. The User is informed that the Lessor processes all data that the User entered and provided to the Lessor when concluding the Agreement, namely: place and date of conclusion of the agreement, User's first and last name, ID card number, personal ID number, vehicle registration and driver's license number, residence, telephone, e-mail. The purpose of data processing is the conclusion and execution of the rental agreement and the implementation of the seller's marketing activities, and they are stored for a period of three years from the date of consent. The legal basis for processing is:

• Consent of the data subject
• Processing is necessary for the performance of a contract concluded with the data subject
• Fulfillment of legal obligations.
• The data subject has the right of access, the right to rectification, supplementation, erasure, restriction, and portability of data, as well as the right to object and to automated individual decision-making. The data subject has the right to withdraw consent at any time, whereby the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. In case of withdrawal of consent, the Controller will not process the data of the data subject to which the withdrawal relates, unless the Controller has a legal authorization for processing. The aforementioned requests of the data subject are submitted by email to office@viastro.rs;
• The Controller will respond to every request as soon as possible, and in any case no later than within 30 days of receipt of the request in accordance with Article 21 of the Personal Data Protection Law. The data subject may file a complaint regarding the processing of their personal data with the Commissioner for Information of Public Importance and Personal Data Protection.

14. CONSUMER PROTECTION AND COMPLAINTS

Considering that the User as a contracting party can also be a natural person, the provisions of the Rental Agreement and the General Rental Conditions are defined in such a way that the User is clearly and unambiguously informed upon conclusion of the Agreement about:

• Basic characteristics of the service
• Business name, registration number, registered office address and telephone number
• Selling price of the services or the method by which the selling price will be calculated if, due to the nature of the service, the selling price cannot be calculated in advance
• Method of payment, method and delivery period, method of performance of other contractual obligations
• Existence of legal liability for non-conformity of the service with the contract
• Method of lodging a complaint with the trader, and in particular about the place of receipt and the trader's procedure regarding them, as well as the conditions relating to the exercise of consumer rights on the basis of conformity
• Possibility of out-of-court dispute settlement
• Duration of the contract
• Minimum duration of contractual obligations
• Functionality, including technical protection measures for digital content

The Lessor informs the User that to exercise their rights, they can file a complaint to exercise their rights at the email address office@viastro.rs or telephone +38169656555; The User can get more information about the procedure and method of filing a complaint by accessing the link www.viastro.rs/reklamacije.